Refund Policy

How to ask for a refund

Email hello@stayinapp.com with the email address you used at checkout and, if you have it, the order number from your Lemon Squeezy receipt. Tell us briefly what happened — we read every request.

Who processes refunds

The Practice Pack is sold through Lemon Squeezy, our Merchant of Record. Approved refunds are issued by Lemon Squeezy, usually to your original payment method; how long the money takes to arrive depends on Lemon Squeezy and your bank or card provider. Refunds are subject to applicable law and to Lemon Squeezy's processing.

What happens to your practices

• Full refund: the practices from the refunded Pack are removed from your remaining balances — up to 5 Guided, 5 Live, and 5 Custom.
• Practices you've already used aren't taken back or charged for afterwards — a refund only removes what's still in your balance.
• Partial refund: we review it by hand and adjust your balances to match, if needed.
• Your one free practice isn't affected by a refund.

Chargebacks

If you dispute a charge with your bank or card provider, Lemon Squeezy handles the dispute. If the payment ends up reversed, the practices from that purchase may be removed. Contacting us first is usually the fastest way to sort out a problem.

Your legal rights

Nothing in this policy limits the rights you have under the consumer-protection law that applies to you.

Changes to this policy

If this policy changes in a way that matters, we'll update the date at the top. See also our Terms of Service.